As a company policy we do not provide refund/return on any product once sold. Once the ClothesandYou pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). Customer gets a credit note, only when the desired size of the product is not in stock.
If the product is not from sale section & eligible for size exchange, you may write to us at firstname.lastname@example.org within 2 working days or 48 hours of delivery to request an exchange.
Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. ClothesandYou will not be responsible for any lost shipment.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.
Address for the Exchange:
Behind godhumal hospital ajmer road, Pushkar (305022)
Phone no : +91 9928603431, +91 88754 60074
1. Exchange can be done within 7 days for the date of delivery
2. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
3. Please mention your name, address, number, email and order id on the parcel along with the size needed.
4. Please do note, that exchange is allowed once per order.
5. Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & fro).
6. Store credit equalling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 30 days from the date of receipt of store credit.
7. The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you.
Prepaid orders are not eligible for cancellation.
You can cancel your Cash on Delivery order within 24 hours of order. Please call us on
+91 99286 03431,
+918290561434, or write to us at email@example.com to request a cancellation.
The customer agrees not to dispute the decision made by ClothesandYou and accept ClothesandYou decision regarding the cancellation.
Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note there are some items that are not returnable or exchangeable.
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you for any size exchanges & alterations.
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
INTERNATIONAL SHIPPING AND RETURNS
We ships to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius and South Africa.
For all international orders from outside India, orders under INR 20,000 are charged INR 1800 per kg and orders above INR 20,000 are shipped free.
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
Please note that international orders are not eligible for any cancellations, returns or exchanges.
From the time of shipping – it will take about 15-20 days for your international order to reach you.
You can use all international credit cards to make the payment for your international shipping orders.